Política de envío

Last updated: August 26, 2026

Processing time

Orders are typically processed within 3–5 business days after we receive your order confirmation. Orders placed on weekends or holidays are processed on the next business day.

Shipping time and cost

Shipping availability, delivery estimates, and shipping costs are shown at checkout before you complete your purchase. Delivery estimates begin after an order has been processed and may vary by destination, carrier, weather, customs, and other circumstances outside our control.

Shipping destinations

We ship to destinations made available at checkout. International shipping is currently offered to Canada and Mexico via USPS. Customers are responsible for any customs duties, taxes, or import fees charged by their destination country.

Tracking

When tracking is available, we will send shipment confirmation and tracking information to the email address used at checkout.

Shipping address

Customers are responsible for providing a complete and accurate shipping address. Contact us as soon as possible if you need to correct an address. We cannot guarantee changes once an order has entered fulfillment or has shipped.

Delays, lost packages, and delivery issues

Carrier delays can occasionally occur. If your package appears lost, damaged, or has not arrived within a reasonable time after the estimated delivery window, contact optic@petnetworkrx.com with your order number so we can help investigate.