Refund policy

Last updated: August 26, 2026

At PetNetwork, we want you and your pet to be satisfied with your purchase.

Returns

You may request a return within 30 days of delivery for unopened, unused products in their original packaging.

Because many pet eye-care products are health and hygiene items, we cannot accept returns of products that have been opened, used, damaged after delivery, or are not in their original condition—unless the item arrived damaged, defective, or incorrect.

To begin a return, contact us at optic@petnetworkrx.com with your order number and a brief description of the issue. Please do not send a return until we provide return instructions.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number and clear photos of the item and packaging when possible. We will review the issue and work with you on a replacement, store credit, or refund as appropriate.

Return shipping

Customers are responsible for return shipping costs unless the item was damaged, defective, or sent in error. Original shipping charges are non-refundable unless we made an error with your order.

Refunds

After we receive and inspect an eligible return, we will notify you of the decision. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to post the refund.

For questions about a return or refund, contact optic@petnetworkrx.com.